Manager of Mortgage Processing and Servicing
Location
Wichita, KS
Type
Full Time
Benefits:
- Disability Insurance
- Life Insurance
- ESOP
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Position Title: Manager of Mortgage Processing & Servicing
Reports To: Director of Mortgage Lending
Status: Salary; Exempt
Position Summary: Responsibilities include directing mortgage loan processors and servicers and ensuring that the application review and lending process comply with company operational standards as well as federal and state regulations. To direct staff in the completion of preparation of mortgage loan disclosures and closing documents, lien perfection. Focus on ensuring data integrity and quality of loan information. To maintain exceptional customer relations, provide timely assistance and promote Bank products and services whenever possible. Provides advice and guidance to others engaged in loan activities to ensure that loans are properly processed and that adequate controls are maintained. Attend and support loan officer training. Works with the Compliance Officer to ensure regulatory compliance is in place. Works with the Chief Credit Officer to propose and project manage new systems, policies, and procedures. Managing the quality control of the various areas of Loan Servicing including customer service, escrow processing, and payoff statements.
Principal Responsibilities and Duties:
- Supervise, recruit, and train mortgage loan processing and servicing staff and make recommendations regarding personnel changes or restructuring.
- Maintain a high level of customer service through proactive communication with internal (loan officers) and external customers (title companies, appraisers, and vendors).
- Work in and lead a team environment in an effort to achieve overall bank goals and objectives.
- Oversees and works concurrently with processing and servicing staff to complete all aspects of the mortgage processing and servicing workflows in the bank.
- Responsible for loan documentation and pre-closing review processes, procedures and data integrity.
- Manage and understand collateral perfection processes such as lien entry, UCC and mortgage filings, title commitments, and final title policies.
- Monitor new compliance legislation and establish procedures that properly handle all elements of risk associated with mortgage lending in coordination with Compliance Officer and Director of Mortgage Production for dissemination to the lending staff.
- Administration, development, testing and maintenance of the LOS operating/processing platforms and associated interfaces.
- Develop workflows, reports, and dashboards that minimize manual processes and maximize automated systems.
- Design and implement policies and procedures to support the mortgage operating/processing systems, staff, and streamlining of processes.
- Develop and conduct training for all user groups to leverage the operating/processing platform’s capabilities and ensure user knowledge.
- Manage secondary market investor program including (but not limited to) servicing, remittance, reporting, rate locks, investor relations, secondary market product management and implementation.
- Manage vendor relationships and report any issues through appropriate ticketing systems, IT, or management.
- Understand Federal, State, Secondary Market, and Union State Bank rules and regulations.
- Performs other duties as may be required or assigned.
Supervisor Responsibilities: Supervises the Mortgage Loan Processors and Mortgage Servicing Specialist(s).
Education and Experience Requirements: High school graduate or equivalent required. Previous mortgage loan processing experience required; previous customer service experience required; previous loan servicing experience required; previous supervisory experience required. LaserPro and Encompass experience required. Experience with Fannie Mae DU, UCD & UCDP preferred. Valid Driver’s License is required. Understand Federal, State and Union State banking rules and regulations. Bank related courses strongly recommended.
Specific Skills Required: Ability to communicate effectively with people both internally and externally. Attention to detail. Ability to meet deadlines. Ability to identify and resolve problems. Self-starter who can handle multiple tasks and deadlines. Basic computer skills to include proficiency in Adobe, Word and Excel programs. Organizational and problem-solving skills required. Ability to work with all levels within the organization. Must be detail oriented, organized and able to handle multiple tasks. Excellent written communication skills. Able to handle confidential information and positively represent the company.
Competencies: Problem solving, critical thinking, decision making, time management, and strong collaboration.
System Accesses: FiServ Precision, Encompass, LaserPro, ProSign Online, Baker Hill, APS Employee & Manager Self-Service, AFR, Accumatch, Adobe, Microsoft Office Suite. Office equipment which includes computer, multi-line phone system, copier, adding machine and imaging scanner.
Equipment Used: Office equipment which includes computer, multi-line phone system, multi-function unit, and imaging scanner.
Working Conditions: Work is performed in an office environment. Position requires prolonged sitting (90%), occasional (10%) lifting (50lbs) and moving of department materials and equipment. This position requires the constant repetitive use of arms and hands below shoulder level for computer usage. Travel to other locations as needed.
This job description describes the general nature and level of work performed by the employee assigned to this position. Responsibilities and duties describe those functions considered essential to the performance of the job. This description does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by their supervisor. All requirements are subject to change over time, at the discretion of your supervisor, and to possible modification to reasonably accommodate individuals with a disability.
Union State Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, identity, age, disability, or status as a protected veteran.
Education and Experience Requirements: High school graduate or equivalent required. Previous mortgage loan processing experience required; previous customer service experience required; previous loan servicing experience required; previous supervisory experience required. LaserPro and Encompass experience required. Experience with Fannie Mae DU, UCD & UCDP preferred. Valid Driver’s License is required. Understand Federal, State and Union State banking rules and regulations. Bank related courses strongly recommended.
Specific Skills Required: Ability to communicate effectively with people both internally and externally. Attention to detail. Ability to meet deadlines. Ability to identify and resolve problems. Self-starter who can handle multiple tasks and deadlines. Basic computer skills to include proficiency in Adobe, Word and Excel programs. Organizational and problem-solving skills required. Ability to work with all levels within the organization. Must be detail oriented, organized and able to handle multiple tasks. Excellent written communication skills. Able to handle confidential information and positively represent the company.
Competencies: Problem solving, critical thinking, decision making, time management, and strong collaboration.
System Accesses: FiServ Precision, Encompass, LaserPro, ProSign Online, Baker Hill, APS Employee & Manager Self-Service, AFR, Accumatch, Adobe, Microsoft Office Suite. Office equipment which includes computer, multi-line phone system, copier, adding machine and imaging scanner.
Equipment Used: Office equipment which includes computer, multi-line phone system, multi-function unit, and imaging scanner.
Working Conditions: Work is performed in an office environment. Position requires prolonged sitting (90%), occasional (10%) lifting (50lbs) and moving of department materials and equipment. This position requires the constant repetitive use of arms and hands below shoulder level for computer usage. Travel to other locations as needed.
This job description describes the general nature and level of work performed by the employee assigned to this position. Responsibilities and duties describe those functions considered essential to the performance of the job. This description does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by their supervisor. All requirements are subject to change over time, at the discretion of your supervisor, and to possible modification to reasonably accommodate individuals with a disability.
Union State Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, identity, age, disability, or status as a protected veteran.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Union State Bank
Union State Bank's motto "Built for Better Banking" is not just a tag line, but how we feel about our staff. In order for us to be a strong partner in our community, the partnership between the bank and our employees is extremely important. Our employees are the key to our success. Performance is both expected and rewarded - as is accountability, results, teamwork, integrity, and respect for others.
Union State Bank offers an excellent working environment and benefit package along with a competitive salary to coincide with proven skills for both full-time and part-time employees. Full-time employees are offered the following benefits:
· ESOP (Employee Stock Ownership Plan)
· Paid Holiday, Personal, Sick and Vacation days
· Health/Dental Insurance
· Company paid Life Insurance
· Company paid Long Term Disability Insurance
· Flexible Spending Plan
· 401(K) Plan
· Profit Sharing Plan
Applicants have rights under State and Federal Employment Laws
Applicants have rights under State and Federal Employment Laws
Company Website: www.myunionstate.bank
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