Responsive recruiter
Benefits:
- Disability Insurance
- Life Insurance
- ESOP
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition assistance
- Vision insurance
Position Title: Director of Retail Operations
Reports To: Chief Operations Officer
Status: Salary; Exempt
Position Summary: Provides oversight and leadership for the retail business line and branch network. Leverages technology and expertise to proactively seek ways to improve processes and enhance the customer’s experience. Ensures retail and branch processes are documented, accurate, provide the customer with the best experience possible, and protect the bank from risk. In collaboration with Corporate Training, supports training to branch staff on products, processes, procedures, and sales techniques as a subject matter expert. Performs duties related to a variety of bank deposit operation functions at the branch level when necessary.
Principal Responsibilities and Duties:
- Establishes strong working relationships with Market Presidents and partners with them to understand the needs of different markets and resolve problems.
- Partners with Market Presidents to oversee retail/branch operations staff including interviewing, tracking and assessing performance, and taking disciplinary action as necessary.
- Oversees staffing established by the branch leadership to ensure branch staff levels are optimal for service and efficiency.
- Oversees retail/branch leadership’s performance of routine audits to ensure staff are following processes for improved sales opportunities, customer service expectations, and procedures.
- Ensures retail/branch processes are documented in written procedures, the procedures are up to date and available for staff use.
- Partners with the Corporate Trainer to develop, document, and deliver a training curriculum for retail/branch positions as a subject matter expert.
- Actively seeks ways to improve all retail/branch processes and communicates recommendations to the Chief Operations Officer.
- Actively leads or participates in strategic projects that impact the retail/branch areas of the bank.
- In conjunction with the Market Presidents, supports branch questions and elevated decisions. This may include but is not limited to reviewing legal documents, approving elevated funds availability related to holds, approving increased card and eft limits, and resolution of customer complaints or other escalations.
- Proactively communicates with retail/branch personnel to ensure accuracy and engagement.
- Coordinates with Information Technology to ensure all retail/branch technology systems are updated and functioning properly.
- Evaluates and proactively updates retail software platforms and processes for maximum utilization and efficiency.
- Participates in committees as assigned including: Retail and Operations, Leadership, Marketing, Compliance, and Technology
- Attends and actively participates in team/market/bank sales meetings.
- Enhances selling/cross-selling knowledge at the branch.
- Progressively grows the retail line of business by achieving all assigned retail growth goals.
- Manages vendor relationships including onboarding, and ongoing vendor relationship management related to retail functions.
- Performs Teller Duties as outlined in the Teller Job Description when appropriate.
- Performs other duties as may be required or assigned.
Supervisor Responsibilities: This role supervises the Market Coordinators.
Primary Job Location: Travel to facilities as needed or assigned.
Education and Experience Requirements: High school graduate/GED required. Some college level or military equivalent preferred. Minimum four years of leadership experience in a banking environment, preferably within retail banking. A valid driver’s license is required.
Specific Skills Required: Knowledge of Microsoft Office programs such as Teams, Outlook, PowerPoint, Word and Excel. Proficiency in the use of technology and thought leadership for process improvement. Ability to gather, arrange, compile, interpret, analyze, summarize and evaluate information and data to formulate conclusions and recommended actions. Strong written and verbal communication skills. Ability to interact effectively with management and staff at all levels. A high level of client service and interpersonal skills to communicate effectively throughout the Bank and to represent the Bank positively to current and potential clients. Ability to multi-task between different stages of a cash management package (approval, set-up, install and training, etc.). Must be a self-starter. A thorough knowledge of all Bank products and services. Attention to detail. Strong organizational skills, including the ability to prioritize, multi-task, and maintain well-organized electronic files.
Competencies: Customer/Client focused, sales expertise, leadership presence, problem solving, approachability, critical and strategic thinking
System Accesses: Fiserv Precision, Fiserv Director, Fiserv Integrated Teller, SCO deposit review, Q2 Central, Linklive Chat, Remit Plus RDC portal, Positive Pay Portal, Phone System Admin Portal, Vendor & Contract Management systems, Vericast Check Ordering, Security Systems, Microsoft Office Suite, etc.
Equipment Used: Office equipment which includes a computer, multi-line phone system, copier, adding machine, cash recycling machine, currency counter, coin counter, coin wrapper, and imaging scanner.
Working Conditions: Work is performed in an office environment. Time will be spent writing, typing, speaking, listening, lifting (up to approximately 50 pounds), carrying, seeing, sitting, pulling, walking, standing, squatting, kneeling, and reaching. Significant travel between facilities will be required.
This job description describes the general nature and level of work performed by the employee assigned to this position. Responsibilities and duties describe those functions considered essential to the performance of the job. This description does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by their supervisor. All requirements are subject to change over time, at the discretion of your supervisor, and to possible modification to reasonably accommodate individuals with a disability.
Union State Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, identity, age, disability, or status as a protected veteran.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Union State Bank
Union State Bank's motto "Built for Better Banking" is not just a tag line, but how we feel about our staff. In order for us to be a strong partner in our community, the partnership between the bank and our employees is extremely important. Our employees are the key to our success. Performance is both expected and rewarded - as is accountability, results, teamwork, integrity, and respect for others.
Union State Bank offers an excellent working environment and benefit package along with a competitive salary to coincide with proven skills for both full-time and part-time employees. Full-time employees are offered the following benefits:
· ESOP (Employee Stock Ownership Plan)
· Paid Holiday, Personal, Sick and Vacation days
· Health/Dental Insurance
· Company paid Life Insurance
· Company paid Long Term Disability Insurance
· Flexible Spending Plan
· 401(K) Plan
· Profit Sharing Plan
Applicants have rights under State and Federal Employment Laws
Applicants have rights under State and Federal Employment Laws
Company Website: www.myunionstate.bank
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